Which platforms does Social Crawler monitor?

X (Twitter), Reddit, LinkedIn, Discord (public servers), Bluesky, and Threads. Additional platforms can be added for enterprise customers.

How does keyword monitoring work?

Configure brand keywords, competitor names, and product terms. The crawler searches for mentions and tracks engagement metrics.

Can I filter by sentiment?

Yes. Social Crawler classifies posts by sentiment (positive, negative, neutral) and can filter alerts by sentiment threshold.

How often is data refreshed?

Continuous monitoring with alerts for high-engagement posts. Daily summaries are included in daily briefs.

Resources/Integrations

Integrations

Social Crawler: Monitor Social Media for Product Signal

Monitor X, Reddit, LinkedIn, Discord, Bluesky, and Threads for mentions, sentiment, and competitive research.

social media monitoring

social crawler

social listening AI

brand monitoring

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Monitor multiple platforms from one place

Catch issues before they escalate

Track competitor social presence

Quantify community sentiment

Real Example

Catching a Viral Complaint Before It Escalates

A customer posts a complaint on X that starts gaining traction. The Social Crawler surfaces it in the daily brief.

How it works:

1Configure Social Crawler with your brand keywords and competitors
2Crawler monitors X, Reddit, and other platforms continuously
3High-engagement posts are flagged and included in daily briefs
4PM sees the complaint before it goes viral
5Team responds proactively, turning a detractor into an advocate

Outcome

Social issues are caught early. Competitive launches are tracked in real-time. Community sentiment is quantified.

The pmkit Solution

How pmkit handles social media monitoring

Pre-Built Job Types

• Daily Brief: Synthesize overnight activity from Slack, Jira, support, and community
• Meeting Prep: Prepare for customer meetings with context from calls and tickets
• VoC Clustering: Cluster feedback into actionable themes with evidence
• Competitor Research: Track competitor product changes and releases
• Roadmap Alignment: Generate alignment memos with options and trade-offs
• PRD Draft: Draft PRDs grounded in customer evidence
• Sprint Review: Generate sprint summaries with completed work and release notes

Draft-Only Pattern

pmkit never writes directly to external systems. All outputs are proposals that you review, edit, and approve before anything is published. This gives you AI autonomy with human control.

Enterprise Governance

• Role-based access control (RBAC)
• Comprehensive audit logging
• SSO integration (SAML/OIDC)
• Every insight cites its source

Try social media monitoring in the demo

See it in action with a complete demo enterprise dataset. No signup required.

Launch Demo

Frequently Asked Questions

Related Resources

Competitor Research: Track Product Changes

Generate competitor research reports that highlight product changes, feature launches, and strategic implications.

Voice of Customer Clustering: AI Theme Analysis

Cluster customer feedback from support, community, and calls into actionable themes with evidence and quotes.

Ready to get started?

Contact sales for a personalized demo and pricing.

Contact Sales

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