What Zendesk data does pmkit access?

pmkit reads tickets, comments, tags, and custom fields. It respects your Zendesk views and permissions.

Can pmkit create or update tickets?

pmkit can propose ticket updates (like adding tags) but never writes directly. All changes require your approval.

How do I filter which tickets to analyze?

Configure ticket views, tags, or custom field filters in the integration settings.

Does pmkit support Zendesk Suite and Support?

Yes. pmkit works with both Zendesk Suite and standalone Zendesk Support.

Resources/Integrations

Integrations

Zendesk Integration: Analyze Support Tickets

Connect Zendesk to pmkit to analyze support tickets for VoC clustering, escalation tracking, and trend analysis.

Zendesk integration

Zendesk AI

support ticket analysis

Zendesk MCP connector

Try the Demo Contact Sales

Cluster support tickets by theme

Track escalations automatically

Quantify issue impact

Identify trends over time

Real Example

Tracking Support Trends for Product

A PM wants to understand which product issues are driving the most support tickets.

How it works:

1Connect Zendesk via OAuth in pmkit settings
2Configure which ticket views or tags to analyze
3Run VoC Clustering with Zendesk as a source
4pmkit clusters tickets by theme and tracks trends over time
5Daily briefs highlight escalations and trending issues

Outcome

Product is never surprised by support trends. Escalations surface in daily briefs. VoC reports include quantified support data.

The pmkit Solution

How pmkit handles Zendesk integration

Pre-Built Job Types

• Daily Brief: Synthesize overnight activity from Slack, Jira, support, and community
• Meeting Prep: Prepare for customer meetings with context from calls and tickets
• VoC Clustering: Cluster feedback into actionable themes with evidence
• Competitor Research: Track competitor product changes and releases
• Roadmap Alignment: Generate alignment memos with options and trade-offs
• PRD Draft: Draft PRDs grounded in customer evidence
• Sprint Review: Generate sprint summaries with completed work and release notes

Draft-Only Pattern

pmkit never writes directly to external systems. All outputs are proposals that you review, edit, and approve before anything is published. This gives you AI autonomy with human control.

Enterprise Governance

• Role-based access control (RBAC)
• Comprehensive audit logging
• SSO integration (SAML/OIDC)
• Every insight cites its source

Try Zendesk integration in the demo

See it in action with a complete demo enterprise dataset. No signup required.

Launch Demo

Frequently Asked Questions

Related Resources

Voice of Customer Clustering: AI Theme Analysis

Cluster customer feedback from support, community, and calls into actionable themes with evidence and quotes.

Customer Escalation to Fix Spec: Rapid Response

Turn customer escalations into fix specifications with root cause analysis, scope, and success criteria.

Ready to get started?

Contact sales for a personalized demo and pricing.

Contact Sales

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